Did you try calling the Motor Vehicle Sales Authority of BC? Now, the car looked like a SMORGASBORD of 3 different colors. I want the dealer to replace it with a new car. A few days later, I noticed that it had a vibration issue. In most cases, in BC, if you bought it, it’s yours. Vehicles must … As long as you have had your car for three days or fewer (and driven for under 100 miles), you can participate in the Exchange Program. !took it to the dealer right away, they told me something was broken and it would be two weeks for parts [i only put fuel in it once], I still own a 2006 ford 6.0 liter diesel witch i’m involved in the class action law suite, the 2006 started the same way little problems here and there ,the dealership put a bandage on the problems to get me to the end of the warranty ,then the truck imploded costing 10’s of 1000’s of dollars, Hi lloyd, thank you for leaving us a message here. It has been only three months and now I am having problem. Can you give me answer what i need to do. All you have to do is contact us. It`s all my fault. So far al I’ve payed is the deposit. They license care dealerships and salespeople, and have oversight over this industry. so basically the damaged car is worth only $900 to them. Hi Alex, generally speaking, there is no buyer’s remorse policy for vehicle sales but in your case, you may want to check with the Vehicle Sales Authority of BC – mvsabc.com/. Request approval for a continuing education program, (SAMPLE CONTENT / SHORTCODES) Sample Page, Vehicle Sales Authority of British Columbia, Contact the Vehicle Sales Authority directly, Getting your first car? They said they will re-do the contract to apply the changes. In most cases, if you bought it, it’s yours. I hope this helps! Hi Marvin, thanks for reaching out to us. The lessor priced the replacement tires near the top of the range. Is there something I can do about it, what are my options? A few states have lemon laws and they’re forced to take those back, but in almost any other case, they will never ever ever take a car back and give you back all your money. They would likely be able to provide you more information about your rights in this situation, as they regulate dealerships in the province. As they are the regulator for this industry, I would suggest contacting them with your questions. Here is their contact information: http://mvsabc.com/contact-us/. In BC, the Vehicle Sales Authority (VSA) oversees the retail sales of vehicles sold through licensed dealerships. My concern is I paid for brand new with no issues and thats not what I got. or can they have it fix without me paying? Unfortunately, when you purchase a vehicle (new or used) you are not able to return to the dealership. And not returning our money and keep saying u have to pay penalties which is around $9000. (since I think this is a defective car). Hi, I traded my 2006 jeep in for down payment on a 2007 bmw x5. Sounds like you have purchased your car from a licensed dealership, if so, you may want to contact the Vehicle Sales Authority of British Columbia. i had all the documentation. the diagnosis and assessment result pointed to engine problem. They are called the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your rights in this situation, as they regulate dealerships in the province. First, Gunner Olszewski returned a punt 70-yards for a touchdown early in the second quarter to give the Patriots a … Best of luck. This is called “unwinding the deal” in car dealer parlance. The first one is the Motor Vehicle Sales Authority of BC (they regulate the licensing of motor dealers, set dealer standards and more — here is a link to their website: http://www.mvsabc.com/contact-us). Kathryn Hatter at The Nest writes, "Make your return decision as quickly as possible. Dealer return policies. Questions? What are my options. I was reluctant to go with the deal, but they assured me to buy it then they will send the part to a repair shop to get it replace at my location. Now I am interested in buying new car but want to pay $1000 per two years rather than paying annual. 2 weeks later they booked me in to another repair shop. If we can’t help you directly, we will be happy to provide you with as much information as possible. Is there a 14 day period between us gerting it and gibing it back, just purchased a 2017 f450 [ $100,000.00] have had the truck for less then 2 weeks [1200 km] this morning the engine light came on !! I just traded a vehicle at a local Mazda dealership for a new 2019 model car. Since then the car has programming problem. However, there are some exceptions. I never had any money, they did a split income to qualify my loan. recently I open a file at CAMVAP, and they ask me to monitor the vehicle closely. Replacement all-season tires in the size required for a Yaris range from $100 to about $160. The Ontario Motor Vehicles Industry Council (OMVIC) is a self-regulating body of car dealerships that was created in 1997 to enforce consumer protection laws on behalf of the Ministry of Government and Consumer Services. Hi LC, thanks for your question and for reaching out to us again. They can be reached at 1-800-207-0685. As we aren’t responsible for the Vehicle Sales Act, you may want to contract the Vehicle Sales Authority of BC with your question. You can also give them a call if you have additional questions. Is that true. Thanks! I bought a used 2008 chevy equinox sport from a small dealer for $5800. Check out their blog at http://vsastories.blogspot.com/. Here is their contact information: mvsabc.com/contact-us/, Hi, Last Sunday me and my husband went to a dealer to buy a dodge truck as used one. My husband liked the brand new and he decided to buy that one. Thanks! You may also wish to contact the Motor Vehicle Sales Authority of BC in case they have additional information to share with you. We would normally suggest you contact your warranty provider, but it sounds like you already tried that route without success. Watch out for curbers! Return the car in good condition. See What About Insurance on page 7 for more information. I hope this is helpful and best of luck! If you have dealt with a licensed BC dealer, you may want to contact Vehicle Sales Authority of BC. Hi David, we don’t regulate the motor vehicle industry so we won’t be able to help you with any further actions. Their website is here – http://www.camvap.ca/. We had to get it towed back to the dealership and they told us they would try and fix it. Now my question is i have a right to change my cr-v same model or return it because right now im big disappointed about that problem. We were then offered a different car that we could afford, a base model, we turned it down. My 90th day with the car will be on the 20th of this month. Here’s a link to their Contact Us page and I hope you get this issue resolved: http://www.mvsabc.com/contact-us. So, as we said at the beginning, the simple answer to the question of what happens to new cars that don't sell is: there really aren't any cars that ultimately don’t sell. We were offered a decent trade-in amount and so drove off with the new truck, pending loan approval. I noticed the check engine light was on at the dealership and they assured me that it just needs fuel injector replace and has no engine problem. They want me to pay half or they will put lean on my bmw. Canada Law. Can i cancal the contract. Like you may have seen in the blog post – we have no legal authority when it comes to vehicle dealerships. Hello Kim and aaamama, The information we shared in our blog post comes from the Motor Vehicle Sales Authority of BC. The wagon has only 65,000 miles and the deal promise me the engine will last for long. If you need to return your car, contact the dealer as soon as possible. Malfunctions and Repairs; Warranties; Selling Price of a Vehicle; Sales Contract; Transfer of Ownership and Vehicle Registration; Selling a Vehicle Through a Third-party Dealer; Purchased Automobile. Hi sunny virk, thank you for posting your question. I hope this information helps you moving forward. But since i bought this car my back has started paining. Their contact information is here – http://mvsabc.com/contact-us/. New Cars. From there, we will do our best to … The price seems little expensive but he said we will think about the new one. Here’s a link to their Contact Us page: http://www.mvsabc.com/contact-us. Am I able to get out of the contract? for a few days from now to get the CCM installed and the paint sealant applied. Hi singh, thank you for asking us a question! Can you return a car? After looking through this information, if you choose to contact them, their phone number is listed on the bottom of the page. Hi, thank you for leaving us a question. They said it’s just to confirm you like the truck and u wanna buy. The organization that oversees the law governing certain aspects of dealerships is the Vehicle Sales Authority of British Columbia (VSA). Here is a link to their website: http://www.mvsabc.com/contact-us. Kindly advice please. I bought a brand new 2018 CR-V and it had marks on the hood and roof. Hi. The dealer said that it was the manufacturer’s discretion what color they are going to put in. My husband and I got a new truck. Antispam service cleantalk.org. I hope this is helpful and best of luck! I bought a car one week ago on finance. You could check with the dealership to see if they have a specific policy that speaks to returns, though? I am taking advantage of and ripped off of my money. We would recommend that you check your terms and conditions of the financing agreement and see what it states. Thank you! I purchased a SUV March 31, and i called the car lot April 4th asking if they would take the vehicle back. I am in the process of buying a car because its cheaper to buy new than search for used car parts in BC but I figured if I didn’t like the car I could return it. The most common question we are asked is whether or not they can return the car if they are unhappy with it. Can I ask to change the car for good!? They may know the answer or, if not, perhaps you might consider seeking legal advice? Once on the "Start a Reservation" page, enter in your pick-up location. Here’s some information about who to talk to when you run into certain issues involving a dealership and a new car. I hope this information was helpful and I hope you get the issue resolved. Policy brief & purpose. We had 2 cars that we offered to trade. I bought a brand new 2006 escape a few days ago. I called them to cancel the order and manager said we could sit together to solve the issue. They have this blog here you can reference for more info: https://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/. The aim of OMVIC as an organization is to ensu… Some auto dealers have a 24-hour return policy for new car purchases. all went fine but dealer called me next day and has been calling for last 3 days saying that the trasnmission the jeep is gone. Thinking to sell my car for down payment. they said they would have it fixed next week. They may be able to give you more information for your case. I go home started checking more things out and suddenly stuff stops working. I hope this helps and best of luck! any suggestion for where to go to sue the manufacturer? Read this before you sign the sales slip Buying a used car: common questions about damage declarations. With your situation, I’m not sure if they would be able to assist you but here is their contact information: http://mvsabc.com/contact-us/. Often consumers think there is a grace period where they can return the car, but this is not the case. This was on the inside of the car. Hi: I’m the lady that had asked if I could possibly return a brand new vehicle I’d bought here in Chilliwack, BC. The folks you want talk to about this are the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your options in this situation, as they regulate dealerships in the province. I trust my friend, so I didn`t take the car for a mechanical inspection nor a drive test. All New Cars Sell…Eventually. Your email address will not be published. i accepted the offer and planed to find other option to sue or report them. Sadly, we have to give the truck back to the dealership. Hi, I just bought a brand new Acura ILX 2017. I was told that the vehicle has Evap flow issue and the engine was fine. We didn’t do the insurance and truck is in the agency. I got my car in Feb 2014 for $60K. I hope this is helpful and best of luck! For the most part, once the contract has been signed, you cannot return the vehicle. I hope you get this worked out! My car power steering broke down on me and is in un driveable condition. Vehicle Sales Authority of BC has a blog post about this topic – “What you should know about vehicle returns” and the link is here: http://bit.ly/1S5liYx I think this post will give you an answer to your question. we had disagreement. Hello Raj, Private transactions are not regulated and as a result it is up the parties involve to attempt a resolution if possible. I’m sorry I couldn’t offer more assistance and I hope you get this situation worked out. In most cases, if you bought it, it’s yours. Their website is here – http://www.camvap.ca/. Excessive mileage and damages void a return policy, and the dealership will not accept the car. -AR. I noticed the same problem exists in the courtesy car they lent me, which was of the same year and model. If you buy a car from a dealer that explicitly allows returns, you’ll typically be able to take the car … Hi .. i bought a new car 8 months ago.. but in this pandemic i become a patient of OCD.. my mind thinks the car is dirty with germs .. and i dont drive it anymore… iam seeing psychiatric so now i want to return my car to dealership … can someone please help me what would happen if i go to dealership and ask to return it.. and what would happen to my credit. You may consider contacting the Motor Vehicle Sales Authority of BC just to ensure there are no other options available to you. Betty the Ford a 95 Escort wagon I have purchased. Hi there, I paid a down payment towards financing on a pre-owned vehicle but have not taken the car from the dealer. Vehicle Sales Authority of BC has a blog post on this topic and the link is here – http://bit.ly/1S5liYx I hope their information is helpful to you. Business Products are not eligible for a refund. kindly advice please. Consumer Tips. really such an nice and decent information shared here with awesome stuff. We were offered the option to lease for the same amount of payment, shorter terms. Hi Kinky, thank you for your question. Licensed vehicle dealers in BC are regulated by the Vehicle Sales Authority. I also insured it well its not also of much but still I have it. Our inquiry team often receives calls from consumers who have just purchased a car from a BC dealership. Their website is: http://www.mvsabc.com/, Here is their blog post on the issue: http://www.mvsabc.com/blog/what-you-should-know-about-vehicle-returns. I want the dealer to replace it with a new car. Interest on the car loan incurs the moment you sign the loan papers. You can also contact them at firstname.lastname@example.org or by phone at 604-575-7255 or toll free 1-877-294-9889. Contact the dealer and/or manufacturer in writing concerning your fuel consumption observations in order to allow them to check the vehicle for computer and sensor error codes or any other problems, and to work to resolve your issues. I have sought out advice from various sources and this is a band-aid fix. The Patriots are having themselves a day on special teams. Some dealers — and certified pre-owned programs — boast an exchange program that allows you to bring back a vehicle and exchange it for another one if you’re unhappy after a certain time frame. Here is a link to their page. Thanks for sharing this blog.I like this blog very much. You may also want to contact Canadian Motor Vehicle Arbitration Plan at 1-800-207-0685 to see if they can assist as well. Sounds like you bought the truck from a dealership so you may want to contact the Vehicle Sales Authority of BC. Here is a link to their contact info: https://mvsabc.com/contact-us/. Here is their contact information: http://mvsabc.com/contact-us/, Hi Linda, have you contacted the Vehicle Sales Authority of BC? Since I have not had the item installed, do I have an option to simply ask the dealership to cancel my purchase of that item and refund me the money charged for it? 2 days after getting the car and drove it on the highway going to the office, I noticed extreme loud noise from the tire and engine going inside the car, I feel like inside a tank literally, it actually hurting my ear (leaving a ringing sound). They are an independent, non-profit organization that helps make sure that dealers: If you have a complaint about a vehicle you purchased from a licensed dealership, please contact the Vehicle Sales Authority. Purchased Automobile. Hi. (8 times in 4 hours of owning) Called and Took the vehicle back the next day and they said they would have everything fixed. Hi there,I recently bought a used car from a small dealership and when I bought they did not give me a copy of the agreements or policy about the car just a copy of the warranty I got. If you have purchased a warranty for your vehicle and it is still valid, you may want to also contact CAMVAP (Canadian Motor Vehicle Arbitration Plan). Good morning Mtaray — There are two organizations I can think of that you may wish to contact in case they can help (as Consumer Protection BC doesn’t regulate this industry). I am glad I found this site. We didn’t even bring it home. Hi Veer, sorry to hear about your situation. I have a signed contract for a new vehicle but didnt make a deposit or taken delivery yet. Customer service is important to us, which is why we offer a terrific return policy for Car Covers. I noticed it at the dealership and they said it just needs polishing and they will send it to a detail shop. The truth of the matter is that dealers are under no obligation to accept your return unless the dealer’s own internal policy demands it. After looking through this information, if you choose to contact them, their phone number is listed on the bottom of the page. Hi John, thank you for your question. i was stranded and i needed a vehicle to get back home. They can be reached at 604-575-7255 or toll free 1-877-294-9889. Product Returns Items purchased from C.A.R. He also sold us a corrosion control module and paint sealant as part of a paint/rust package. You can call them at 604.574.5050 or fill out their complaint form. All I want was for them to have it fix. I bought vehicle 2 months a go from Nissan and the fuel consumption is too bad.its not working as they mentioned.i didn’t get a positive answer from the dealer or from the head office .what can i do for this?its only 1400km.thnx. There is no law that gives consumers the right to return a vehicle. They gave him all the warranties and made it to $80000. Hi Mike, thank you for your question. I just want to get rid of the car, knowing that I have lost money already but I don`t ant to lose more. Thanks. Although we are quite lucky to live opposite a taxi garage which do all our work for us and only charge for parts. I am a foreign worker i just purchased a brand new vehicle last month.and then suddenly I just received a not so good news from my family back home that requires me to go home for good and never comeback again in canada .now I want to return my car,how will I do that? The return policy is often stated on the back of the receipt and/or posted near the cash register; if not, get it in writing on the receipt. hi melaina just a follow up question.is the dealer or the bank have the right to hold me from leaving canada? Garage Refusing to Return the Vehicle; Selling an Automobile to an Individual. But days later we found out that we were not approve for financing. If you are not satisfied with the transaction itself, you have an option of taking this matter to the small claims court. test drive was great everything worked It all worked. We bought a week ago. In addition to the above policies, please make sure to review our Border Crossing Policy to ensure all additional requirements are met. If this is not possible the matter may need to be resolved in a court of law. Hi Mary Ann – this sounds like a difficult situation. Before Buying a New Vehicle Can I return the car, only used thee months? Request number 1fb80291a80fbb747c0bd3bc560cbaaa. Here is a link to their contact info: https://mvsabc.com/contact-us/. I was told the tow truck ferry cost $250 is not reimbursable. they asked me to wait for 2 weeks inorder for the warranty company not to suspect anything. You can apply for compensation up to 2 years after the dealer refuses or is unable to return your payment. I had to spent $1000 for some body parts since I had it . Can i do that? While I drive a courtesy car. Thank you for any and all feedback. They were also asking for a down payment. what should i do concerning this issue. Even if I kept the car with it having that 90 day or 3000 mile warranty they have a lot they’d have to fixed before I kept it anyhow. Here is a link to their website: http://www.mvsabc.com/contact-us. Thanks. Ask a Canada Law Question, Get an Answer ASAP! Before you purchase a car, spend some time researching the price of cars you like, reading the dealership’s return policy and car reviews. Between a potential trade-in, down payment and selecting a new car, what usually amounts to be a large financial transaction has many aspects.
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